Shipping policy

OVERVIEW

Welcome to Ezria & Co. These Terms of Service govern your use of our website and your purchases from Ezria & Co. Throughout these Terms, the words “we,” “us,” and “our” refer to Ezria & Co.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

SECTION 1 – ONLINE STORE USE

By using our website or purchasing from Ezria & Co., you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have permission from a parent or legal guardian where required.

You may not use our website or products for any unlawful or unauthorized purpose or violate any applicable laws while using our services.

You agree that the information you provide when placing an order, including your email address, billing information, and shipping information, is accurate and complete.

SECTION 2 – PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible. However, colors, finishes, size, and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing, or other factors.

Product descriptions and availability may be updated or changed without notice.

We reserve the right to discontinue products, limit quantities, or make changes to our product offerings at any time.

Where material information is provided, we make reasonable efforts to accurately describe the information available to us. Product materials, finishes, decorative stones, and other details may vary where specifically disclosed in the applicable product description.

SECTION 3 – ORDERS

Submitting an order does not guarantee acceptance of the order. Ezria & Co. reserves the right to accept, decline, limit, or cancel an order when reasonably necessary.

Payment must be successfully processed before an order can be completed.

Please carefully review your order, including your products, quantities, shipping address, and other information, before submitting it.

Once an order has entered processing or fulfillment, we may be unable to make changes or cancel it.

If we need to cancel an order or make a significant change to it, we will make reasonable efforts to contact you using the information provided with your order.

SECTION 4 – PRICING AND PAYMENT

All prices are listed in U.S. dollars unless otherwise stated.

Prices, discounts, and promotions may change without notice. The price charged will generally be the price displayed at the time your order is submitted.

Applicable taxes and shipping charges will be calculated and displayed during checkout when required.

You agree to provide accurate and current payment, billing, and contact information when making a purchase.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery timeframes provided by Ezria & Co. are estimates and are not guaranteed.

Delivery may be affected by carrier delays, weather, holidays, incorrect shipping information, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please refer to our Shipping Policy for additional information regarding available shipping methods, estimated delivery times, and shipping charges.

SECTION 6 – RETURNS, REFUNDS, AND ORDER ISSUES

All purchases are subject to our Return and Refund Policy.

Please review the Return and Refund Policy before completing your purchase.

Because our general policy is that sales are final, returns, exchanges, or refunds for change of mind, sizing preferences, or personal preferences are not accepted unless otherwise stated or required by applicable law.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within the timeframe stated in our Return and Refund Policy.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

SECTION 7 – PRODUCT CARE AND USE

Jewelry and accessories should be handled and stored with reasonable care.

Exposure to water, moisture, perfumes, lotions, chemicals, excessive friction, or other environmental conditions may affect the appearance or longevity of certain products.

Any care information provided on our website is intended to help customers maintain their products but does not guarantee that a product will remain unchanged over time.

Customers should follow any product-specific safety, age, or care information included with an item.

SECTION 8 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content created for the Ezria & Co. website, including our branding, original text, photographs, graphics, designs, and other original content, is owned by or licensed to Ezria & Co. and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, copy, distribute, sell, modify, or commercially exploit our original website content without our permission.

Third-party names, trademarks, designs, or other intellectual property appearing on products or our website remain the property of their respective owners.

SECTION 9 – THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, and other services used to operate our store.

Ezria & Co. does not control third-party websites or services and is not responsible for their independent content, policies, availability, or practices.

Your use of a third-party service may also be subject to that provider's own terms and privacy policies.

SECTION 10 – SHOPIFY

Ezria & Co. is powered by Shopify, which provides the ecommerce platform that enables us to operate our online store.

Purchases made through our store are made directly from Ezria & Co. Shopify provides technology and services supporting the operation of the store but is not the seller of the products offered by Ezria & Co.

Certain information may be processed by Shopify as necessary to provide its services.

SECTION 11 – PRIVACY

Your use of our website and the personal information we collect are subject to our Privacy Policy.

Information you provide when shopping with us may also be processed by Shopify and other service providers that help us operate our store, process payments, fulfill orders, provide customer service, prevent fraud, or perform other business functions.

Please review our Privacy Policy for additional information about how personal information is collected, used, and shared.

SECTION 12 – REVIEWS AND CUSTOMER CONTENT

If you submit a review, photograph, comment, feedback, or other content to Ezria & Co., you represent that you have the right to submit that content.

You may not submit content that is unlawful, fraudulent, abusive, defamatory, infringing, or intentionally misleading.

We reserve the right to moderate or remove customer-submitted content when appropriate and permitted by law.

SECTION 13 – ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors or inaccuracies and update information when reasonably necessary.

If an error materially affects an order you have already submitted, we may contact you regarding the issue and, where appropriate, cancel or refund the affected order.

SECTION 14 – PROHIBITED USES

You may not use our website:

• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe upon the intellectual property rights of Ezria & Co. or another party
• To transmit malicious software, viruses, or harmful code
• To collect another person's personal information without authorization
• To interfere with the security or proper operation of our website
• To impersonate another person or provide intentionally false information
• To engage in abusive, threatening, or harmful conduct

We reserve the right to restrict or terminate access to our services where reasonably necessary because of misuse of our website or violation of these Terms.

SECTION 15 – DISCLAIMER

We make reasonable efforts to provide accurate information and operate our website reliably. However, we do not guarantee that the website will always be uninterrupted, error-free, or available.

Except where otherwise required by law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Ezria & Co. will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or services.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

SECTION 17 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or removed as necessary.

The remaining provisions will continue to remain in effect.

SECTION 18 – GOVERNING LAW

These Terms of Service and your use of the Ezria & Co. website are governed by applicable United States law and the laws of the state in which Ezria & Co. operates, without limiting any consumer rights that may apply under other applicable law.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, policies, or legal requirements.

The most current version will be posted on this page. Changes will become effective when posted unless otherwise required by law.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Ezria & Co.
Email: ezriaandco@gmail.com